If a medical, travel, or security emergency occurs, whilst on a journey or whilst on a temporary employment assignment overseas, or on home leave back in their country of residence, please access our emergency assistance services provided through WTP. These services are automatically included under Liberty’s corporate travel, expatriate medical, and inpatriate medical expenses policies.
In an emergency
Call World Travel Protection on +61 2 8907 5604, or assist@worldtravelprotection.com
Making a claim
If you’d like to make a claim, please download and complete a claim form (available below under 'Downloads'), and send it to our third-party administrators, Proclaim Management Solutions (Proclaim) either by email or fax:
Email: ahclaims.au@libertyglobalgroup.com 
Fax: 1300 858 329 or +61 2 8551 8681
To make an enquiry, please call:
Australia: 1300 552 446 or + 61 3 9660 5200 International: +61 3 9660 5200
Please note that we may require written proof of loss in order to consider any claim under the policy, inclusive of originals (or certified copies) of all documentation, including certificates, receipts, and other relevant information. If we do not receive the appropriate documentation in the format we reasonably require, the claim settlement may be delayed.
Be prepared for an emergency
Scan the codes below to save the contact details of our emergency assistance and claims provider on your phone, before a crisis happens.
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Liberty emergency assistance provider |
Claims provider |
