Every year we manage more than 13,000 claims. Here’s what some of our broker partners and clients had to say about our claims service:
- "In our experience we find Liberty to consistently possess talented and knowledgeable claims staff, who take pride in customer service and are highly responsive. Liberty are another leading carrier who we find put their claims proposition at the heart of their business. Both on the casualty and financial lines side, they have great operators who are excellent to work with, and are open to hearing our submissions and positions on coverage and/or working through complex issues across a cast range of clients."
- "We are always excited to see Liberty in a tower program as their local relationships with carriers and coverage counsel alike and their proactivity are often integral to supporting (us) and the client to obtain consistency and market collaboration, with a focus on protecting shared interests in minimising large loss exposures."
- “The timeframe that you have turned this around in is quite exceptional and I will be using you as an example next time I am complaining to (other) insurers about their constant hold-ups in paying claims.”
- "We are pleased with Liberty’s claims service and the coordination and communication with everyone involved. In particular your proactive approach to communicating with the claimants and colleagues so they were kept constantly informed of developments along the way. We appreciate your support and how you served the client on this program."
- “Instead of just denying the claim because of the misdeclaration of the cargo in the bill of lading, Liberty studied other options, understood the actual circumstances of the claim and came up with a win-win solution for both client and insurer. Other insurers would have just taken the easy way out and denied the claim.”
- "A terrific example of collaboration from start to finish and the client is very pleased and looking forward to further defining the claims handling piece post renewal with Liberty."
- “The client thanked the Liberty team for their input and took comfort from the fact that they are in good hands with Liberty’s claims team leading them through this open matter. They recognise Liberty has the engineering expertise to “talk their language” and understand their business.”