Robert Mercer
Senior Vice President & Head of Claims, Asia Pacific
Department
Claims
Main Role
As the Head of Claims, Rob leads a team of over 40 people across Asia Pacific.
Personal Profile
Rob joined Liberty in 2015 and has been involved in the Asia Pacific insurance industry for 25 years. In August 2021 Rob was appointed Head of Claims for Asia Pacific.
Prior to his time at Liberty, Rob practiced as a solicitor handling disputes on behalf of insurers and insureds with commercial Australian law firms and spent two years in claims in the London insurance market.
Rob holds a current legal practicing certificate and is a graduate of the Australian Institute of Company Directors.
Angus Kench
Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
Angus Kench
Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific
Department
Claims
Main Role
Angus oversees the Casualty, Workers Compensation and Crisis Management claims teams across the Asia Pacific Region working closely with underwriters, claims professionals and risk engineers to ensure optimum outcomes.
Personal Profile
Angus has over 30 years of commercial experience including 19 years leading claims management, adjusting and investigation businesses. Prior to joining Liberty in 2015 Angus was General Manager of a large Australian loss adjusting business overseeing all professional claims staff across multi lines. Angus is highly regarded for his drive, attention to detail and client focussed approach.
His qualifications include Bachelor of Business, Executive Certificate in Insurance, ANZIIF (Fellow), CIP, FAIM.
Nathan McLellan
Vice President, First Party Claims - Asia Pacific
Department
Claims
Main role
Nathan leads the First Party Claims team for Asia Pacific, encompassing Liberty's Agriculture, Marine, Energy, Property, Construction and Terrorism products. He is responsible for ensuring a proactive, technically sound, and commercially pragmatic Claims service across these product lines.
Personal profile
Nathan joined Liberty in 2008. He has managed Liberty's Asia Pacific Workers Compensation claims portfolio, the Australian Claims team across all products and the Asia Pacific First Party Claims team.
Nathan also served as Chief Legal Counsel for Asia Pacific and previously qualified as an accredited mediator.
Prior to joining Liberty, Nathan worked in both private practice and in-house legal roles. He has extensive experience in litigation, alternative dispute resolution, product development, wording reviews and managing highly complex claims across all of Liberty's product lines.
Thuy Vu
Assistant Vice President & Claims Manager, Retail & Outsourcing, Asia Pacific
T: +61 2 8047 3337
Thuy Vu
Assistant Vice President & Claims Manager, Retail & Outsourcing, Asia Pacific
Department
Claims
Main role
Thuy is Assistant Vice President & Claims Manager, Asia Pacific and leads the Retail and Outsourcing Claims team which is responsible for the oversight and management of our retail claims and outsourcing arrangements across multiple product lines.
Personal profile
Located in Liberty’s Sydney office, Thuy heads the Retail and Outsourcing Claims team, overseeing and managing retail claims and outsourcing agreements across multiple product lines. She joined Liberty in September 2016, working on claims management and outsourcing within the Accident & Health portfolio. With over 15 years of experience in claims management, Thuy specialises in outsourcing, retail claims, and claims operations.
Alison Kerr
VP - Professional, Financial and Surety Claims, APAC
Department
Professional & Financial Risks Claims
Main Role
Alison manages a wide range of Professional & Financial Risks claims.
Personal Profile
Alison has been working in insurance and the law since 2001 with experience in Public Liability, Professional Indemnity (PI) and Directors’ & Officers' Liability (D&O) matters. Alison has also gained international experience working with Liberty in London where she specialised in PI claims.
Prior to joining Liberty Alison handled Public Liability, PI and D&O claims across various jurisdictions in Australia.
Alison holds a Bachelor of Commerce and Bachelor of Laws and is admitted to practice as a solicitor in NSW.
Jonathan O'Riordan
Claims Recovery Manager, Asia Pacific
Department
Claims
Main Role
Jon manages and is responsible for all Recovery claims for each line of business for the Asia Pacific region.
Personal Profile
Jon is a qualified lawyer who has practiced in New South Wales and Victoria and has over 25 years of insurance experience. He has advised on and handled many large and complex claims across numerous lines of business including Financial lines, Property, Casualty, Accident & Health, Crisis and Marine.
He joined Liberty in 2017 to establish a dedicated Recoveries Unit.
Prior to joining Liberty he worked for a number of international and Australian insurers and underwriters as a Claims Recovery specialist, General Counsel and Claims Manager. He has drafted policy wordings, advised on compliance issues and managed claims in all jurisdictions of Australia, New Zealand, Asia and various other parts of the world.
Thuy Vu
Assistant Vice President & Claims Manager, Retail & Outsourcing, Asia Pacific
T: +61 2 8047 3337
Thuy Vu
Assistant Vice President & Claims Manager, Retail & Outsourcing, Asia Pacific
Department
Claims
Main role
Thuy is Assistant Vice President & Claims Manager, Asia Pacific and leads the Retail and Outsourcing Claims team which is responsible for the oversight and management of our retail claims and outsourcing arrangements across multiple product lines.
Personal profile
Located in Liberty’s Sydney office, Thuy heads the Retail and Outsourcing Claims team, overseeing and managing retail claims and outsourcing agreements across multiple product lines. She joined Liberty in September 2016, working on claims management and outsourcing within the Accident & Health portfolio. With over 15 years of experience in claims management, Thuy specialises in outsourcing, retail claims, and claims operations.
Robyn Hassell
Claims Manager, Accident & Health
Department
Claims
Main role
Robyn is the Accident & Health Claim Manager for Australia, and oversees our outsourced claims service provider and emergency assistance throughout the claims process to ensure a seamless experience for our policyholders and brokers, while working closely alongside our underwriters.
Personal profile
Robyn joined Liberty in February 2019 and brought with her over 30 years of experience in the travel and accident and health claims industry, including working with third-party claim administrators in senior roles.
Robyn is passionate about claims and the A&H portfolios she manages, and she understands the process inside and out.
John Vu
Senior Claims Outsourcing Specialist
Department
Claims
Main role
As Liberty’s Claims Outsourcing Specialist, John collaborates with cross line departments and claims partners for the ongoing management and oversight of claims outsourcing arrangements.
Personal profile
John joined Liberty in November 2020 with over 9 years of experience in the insurance industry handling claims in both general and life insurance. He has worked across retail and wholesale life insurance as well as third party claims administration for accident and health, domestic property and strata, motor vehicle and income protection.
Amalina Nazri
PST Specialist, Claims
Department
Claims
Main Role
Amalina is based in Malaysia and handles a Third Party Casualty portfolio of claims across the Asia Pacific.
Personal Profile
Amalina joined Liberty in 2023 and focuses on Third Party Casualty claims. Amalina has a legal background and insurance industry experience, specialising in liability claims.
Amalina holds a Bachelor of Law (LL.B)(Hons) degree.
Sui Loke
Australian Casualty Claims Manager
Department
Claims
Main Role
Sui joined in February 2022. Based in Sydney, she manages the casualty claims team across Australia working collaboratively with underwriting, claims, risk engineers and external stakeholders to deliver tailored solutions for Liberty’s clients.
Personal Profile
With 20 years of casualty claims experience working for global insurers in the corporate and specialty space, Sui understands the market dynamics in which insurers and clients operate. Her technical proficiency, customer focus, and pragmatic approach in managing complex and large losses in the construction, government and retail segments are highly regarded.
Sui holds a Bachelor of Laws and Bachelor of Business degree and is admitted as a legal practitioner in NSW.
Allison Reis
Senior Claims Specialist & Tech Lead
Department
Claims
Main role
Allison is a Senior Claims Specialist based in the Sydney office and manages a variety of personal injury and property damage claims.
Personal profile
Allison joined the insurance industry in 2004. Prior to joining Liberty, Allison worked for a London market insurer for 4 years handling large and complex Liability claims, Professional Indemnity, Product Recall, Product Guarantee, Financial Loss and sensitive claims.
As a Liability Claims Specialist for a large local insurer, Allison managed a portfolio of claims including third party personal injury, property damage, defamation, office bearers and legal expenses.
Allison is an Associate of ANZIIF and has completed General Insurance and Business studies.
Samantha Thorndike
Senior Claims Specialist & Tech Lead, Casualty
Department
Casualty Claims
Main Role
Samantha is a Senior Claims Specialist based in the Sydney office. She manages Casualty claims across Australia for a broad range of insureds, including in the construction, government, rail, religious organization and sports sectors.
Personal Profile
Prior to joining Liberty in May 2019, Samantha was an insurance litigation lawyer with over 17 years of experience, with a particular expertise in complex multi-party liability disputes. She has worked with global and domestic insurers and companies in the construction, property and hospitality industries.
Samantha holds a Bachelor of Laws degree, a Bachelor of Arts degree and a Graduate Diploma in Legal Practice. She has held a NSW practising certificate since 2007.
Richard Jessup
Complex Claims Manager, Casualty Australia
Department
Claims
Main Role
Richard is the Complex Claims Manager for Casualty Australia and is based in Sydney.
Personal Profile
Richard started his insurance career in 1997 in Lloyds of London working in the claims team of a leading Casualty Syndicate gaining experience in claims arising from international jurisdictions.
Richard moved to Australia in 2005 and he has since been involved in the defense and management of major casualty losses across Australia and New Zealand. Richard has a proven track record in managing casualty claims, obtaining the best economic result for policy holders through commercial negotiations and targeted litigation strategies. Richard has expertise in catastrophic injuries, product liability, infrastructure damage, natural perils liability as well as product recalls arising out of defective goods. Richard has presented a number of industry papers on workplace injuries, contractual obligations and proportionate liability.
Jessica Dugandzic
Claims Specialist, Casualty
Department
Claims
Main role
Jessica manages a portfolio of Casualty claims, and provides support for Liberty's Casualty Fast Track claims initiative.
Personal profile
Jessica joined Liberty in 2015, having previously worked as a claims adjuster for a personal Accident & Health insurer and later as a claims consultant with a top-tier brokerage firm, where she specialised in Industrial Special Risks, Public and Product Liability, Contract Works, engineering, Marine, ‘expat’/’inpat’ and travel claims.
Jessica holds ANZIIF Tier 1 Insurance Broking qualifications (Providing Customer Advice and Insurance Law & Regulation) and is an affiliate member of ANZIIF.
Natasha Youl
Senior Claims Specialist & Tech Lead
Department
Claims
Main role
Natasha manages a variety of Casualty claims out of the Melbourne office.
Personal profile
Natasha has over 10 years' experience in the insurance industry. Natasha practiced as a solicitor in an insurance focused firm in Melbourne, where she acted for insurers and advised on litigated claims, predominantly involving public and products liability. Natasha then worked at a specialised insurer for 4 years, managing a portfolio of sensitive claims, before joining Liberty in July 2018.
Natasha has experience in managing complex personal injury, property damage and product liability claims, with significant experience in the handling of sensitive claims and psychiatric injuries.
Natasha has a Bachelor of Laws and is admitted to practice in Victoria.
James Tucker
Senior Claims Specialist & Tech Lead
Department
Claims
Main Role
James manages a range of Casualty claims, and his current portfolio includes occupier's liability, property damage, construction matters and claims under our environmental impairment liability policy. James is also the claim's technical lead for Liberty's Utility clients.
Personal Profile
James has 10 years' experience in the insurance industry. James practiced as a solicitor for a specialised insurance firm in Melbourne for 4 years. Upon moving to Brisbane James managed casualty claims with large Australian insurers before joining Liberty in February 2018.
James has significant experience in handling complex personal injury, property damage, product liability and environmental related occurrences. James has also handled product liability and management liability matters.
James appreciates that clients expect to be updated and advised as the matter progresses and will work with each insured and their brokers to obtain the most favourable outcome.
James Paul
Senior Claims Specialist, Crisis Management
Department
Claims
Main Role
James manages larger Commercial and Corporate Property claims across a wide range of industries, and also claims resulting from Liberty’s Product Recall and Contaminated Products Insurance Policies.
Personal Profile
James has a claims broking and claims examining background. He was initially a claims broker in the London insurance market, working for 2 major international broking houses, liaising with insurers in the Reinsurance, Casualty and First Party space.
He relocated to Sydney in 2001 as a Senior Reinsurance Claims Officer for a major reinsurer.
In 2008, James moved to First Party Property, examining Commercial, Strata and Householders claims with major insurers in the Australian Market, before joining Liberty in 2012.
He has been engaged in managing Energy, Property & Construction claims for 4 years, and Crisis Management Claims for over 2 years, within Liberty.
James has a Bachelor of Arts (honours) degree in Business Studies from the University of Greenwich, London, and a Master of Arts degree in International Relations, from the University of New South Wales.
Nathan McLellan
Vice President, First Party Claims - Asia Pacific
Department
Claims
Main role
Nathan leads the First Party Claims team for Asia Pacific, encompassing Liberty's Agriculture, Marine, Energy, Property, Construction and Terrorism products. He is responsible for ensuring a proactive, technically sound, and commercially pragmatic Claims service across these product lines.
Personal profile
Nathan joined Liberty in 2008. He has managed Liberty's Asia Pacific Workers Compensation claims portfolio, the Australian Claims team across all products and the Asia Pacific First Party Claims team.
Nathan also served as Chief Legal Counsel for Asia Pacific and previously qualified as an accredited mediator.
Prior to joining Liberty, Nathan worked in both private practice and in-house legal roles. He has extensive experience in litigation, alternative dispute resolution, product development, wording reviews and managing highly complex claims across all of Liberty's product lines.
Phil Green
Claims Manager, Energy Property & Construction - Singapore
T: +65 6622 9232
Phil Green
Claims Manager, Energy Property & Construction - Singapore
Department
Claims
Main Role
Phil is based in the Singapore office and manages Energy Property and Construction claims across Asia Pacific.
Personal Profile
Phil joined Liberty at the beginning of 2021 from a global insurer in Singapore and has a background in large and complex First Party claims with particular focus on Oil & Gas, Petrochemicals, Power, Property, and Construction. Originally from the UK, he worked in the London insurance market before relocating to Singapore in 2013.
Phil has nearly twenty years’ experience in handling claims in the London and Singapore insurance markets.
Yvonne Yap
Senior PST Specialist, Claims
Department
Claims
Main Role
Yvonne is based in the Malaysia office and provides claim support for the First Party claims team in Asia Pacific.
Personal Profile
Yvonne joined Liberty in 2019 and has been in the insurance industry since 2014 including her time working with an insurance broker.
She holds a Bachelor of Business & Commerce and is currently working towards an Associateship of the Malaysian Insurance Institute (AMII).
Francis Row
Technical Claims Manager, Property
Department
Claims
Main Role
Technical Claims Manager, Property
Personal Profile
Francis has been involved in the insurance industry for over 30 years both internationally and in the Australian insurance markets since 1988. Before commencing with Liberty in 2022, Francis worked in leading insurers as National & APAC Claims Manager roles.
Francis holds a Bachelor of Laws (University of Manchester) and Barrister-at-Law (Lincolns Inn, London).
Ben Woodbridge
Claims Manager, Energy Property & Construction
Department
Construction, Energy & Property Claims
Main Role
Based in Sydney, Ben oversees Liberty's Australian Construction and Energy claims portfolio, and also assists with the handling of larger Property claims.
Personal Profile
Before starting with Liberty in 2021, Ben has worked in claims both Internationally and in the Australian insurance markets since 2008. His experience spans from working for leading insurers as a senior Loss Adjuster, as well as in major loss claims at an international brokerage.
Ben holds a Masters in Property Valuation, is a Chartered Loss Adjuster and ANZIIF Senior Associate CIP.
Laries Ng
PST Specialist, Claims
Department
Claims
Main Role
Laries is based in Malaysia and handles First Party claims across the Asia Pacific with a diverse portfolio of Marine, Energy, Property and Construction.
Personal Profile
Laries joined Liberty in 2023 and previously worked with the underwriting department of a life insurance company.
Laries holds a Bachelor of Science (Hons) Actuarial Science and is currently pursuing the Associateship of The Malaysian Insurance Institute (AMII).
Nelfi Amiera Mizan
PST Specialist, Claims
Department
Claims
Main Role
Nelfi is based in Malaysia and provides support to the First Party claims team in Asia Pacific.
Personal Profile
Nelfi joined Liberty in 2022 with legal and insurance industry experience, managing claims. Nelfi focuses on First Party Energy, Property, Construction and Marine claims.
Nelfi holds a Bachelor of Laws (LL.B) (Honours) degree.
Nathan McLellan
Vice President, First Party Claims - Asia Pacific
Department
Claims
Main role
Nathan leads the First Party Claims team for Asia Pacific, encompassing Liberty's Agriculture, Marine, Energy, Property, Construction and Terrorism products. He is responsible for ensuring a proactive, technically sound, and commercially pragmatic Claims service across these product lines.
Personal profile
Nathan joined Liberty in 2008. He has managed Liberty's Asia Pacific Workers Compensation claims portfolio, the Australian Claims team across all products and the Asia Pacific First Party Claims team.
Nathan also served as Chief Legal Counsel for Asia Pacific and previously qualified as an accredited mediator.
Prior to joining Liberty, Nathan worked in both private practice and in-house legal roles. He has extensive experience in litigation, alternative dispute resolution, product development, wording reviews and managing highly complex claims across all of Liberty's product lines.
Yvonne Yap
Senior PST Specialist, Claims
Department
Claims
Main Role
Yvonne is based in the Malaysia office and provides claim support for the First Party claims team in Asia Pacific.
Personal Profile
Yvonne joined Liberty in 2019 and has been in the insurance industry since 2014 including her time working with an insurance broker.
She holds a Bachelor of Business & Commerce and is currently working towards an Associateship of the Malaysian Insurance Institute (AMII).
Penny Chua
Claims Manager, Marine
Department
Claims
Main Role
Penny is Claims Manager for the Marine group, specializing in Cargo, Project Cargo, Carriers, Commercial Hull and Marine Liabilities claims.
Personal Profile
Penny joined Liberty Specialty Markets in early 2019 having worked in Marine claims since 2010, predominantly with Marine Cargo claims. Prior to joining the insurance industry Penny was a cargo surveyor of 5 years' standing.
Penny is currently pursuing an Advanced Diploma in General Insurance and Risk Management with the Singapore College of Insurance.
Laries Ng
PST Specialist, Claims
Department
Claims
Main Role
Laries is based in Malaysia and handles First Party claims across the Asia Pacific with a diverse portfolio of Marine, Energy, Property and Construction.
Personal Profile
Laries joined Liberty in 2023 and previously worked with the underwriting department of a life insurance company.
Laries holds a Bachelor of Science (Hons) Actuarial Science and is currently pursuing the Associateship of The Malaysian Insurance Institute (AMII).
Stephanie Morrison
Claims Manager, PFR Australia
Department
Professional & Financial Risks Claims
Main Role
Stephanie is a claims manager based in the Liberty Sydney office. Stephanie shares in the management of the PFR claims team across Australia, ensuring the continued delivery of Liberty's superior claims service.
Personal Profile
Stephanie joined Liberty in February 2025 with over 25 years' claims experience in the financial lines insurance sector across various jurisdictions in Australia.
Prior to joining Liberty, Stephanie worked as a team leader for a global insurer, managing a portfolio of complex claims across a range of financial lines products.
Stephanie holds a Bachelor of Arts degree and Bachelor of Laws degree.
Alison Kerr
VP - Professional, Financial and Surety Claims, APAC
Department
Professional & Financial Risks Claims
Main Role
Alison manages a wide range of Professional & Financial Risks claims.
Personal Profile
Alison has been working in insurance and the law since 2001 with experience in Public Liability, Professional Indemnity (PI) and Directors’ & Officers' Liability (D&O) matters. Alison has also gained international experience working with Liberty in London where she specialised in PI claims.
Prior to joining Liberty Alison handled Public Liability, PI and D&O claims across various jurisdictions in Australia.
Alison holds a Bachelor of Commerce and Bachelor of Laws and is admitted to practice as a solicitor in NSW.
James Thomas
VP & Technical Claims Manager, Professional & Financial Risks - Asia Pacific
T: +61 2 8298 5937
James Thomas
VP & Technical Claims Manager, Professional & Financial Risks - Asia Pacific
Department
Professional & Financial Risks Claims
Main Role
Based in Sydney, James has technical and portfolio oversight of all Professional and Financial Risk claims throughout the Asia Pacific region.
Personal Profile
James has over 30 years’ experience in financial lines claims across a variety of professions but with particular focus on complex and high value construction claim.
James holds a degree in Masters of Business Administration and is CIP, Fellow of ANZIIF. His professional experience includes work on Professional & Financial Risks claims at a number of other insurers in Australia as well as four years working as a claims broker in the London market.
Angela Messih
Senior Claims Specialist & Tech Lead, Professional & Financial Risks
T: +61 2 8047 3325
Angela Messih
Senior Claims Specialist & Tech Lead, Professional & Financial Risks
Department
Professional & Financial Risks Claims
Main role
Her particular emphasis is on claims for cyber, fintech, IT liability, commercial crime, social engineering fraud, professional indemnity, directors & officers and statutory liability.
Personal profile
Angela joined Liberty in 2016 with 16 years’ claims experience in the PI and financial lines insurance sector, gained across the Asia Pacific region, specifically, Australia, New Zealand, Hong Kong, South Korea, Singapore and Japan.
Prior to joining Liberty, Angela worked as a Senior Professional Indemnity & Financial Lines Claims Officer for various international and domestic insurers.
Angela holds a Bachelor of Laws degree, a Bachelor of Business degree and a Graduate Diploma in Legal Practice.
Connor Burdon-Bear
Senior Claims Specialist, Professional & Financial Risks
T: +61 3 9619 9882
Connor Burdon-Bear
Senior Claims Specialist, Professional & Financial Risks
Department
Professional & Financial Risks Claims
Main Role
Connor is a Senior Claims Specialist in Professional and Financial Risks, including Professional Indemnity, Project Specific PI, Directors and Officers, Management Liability, Statutory Liability and Employment Liability claims.
Personal Profile
Connor joined Liberty in 2023 as a Senior Claims Specialist, bringing with her a wealth of experience as a claims specialist and team leader since 2015 in the insurance sector. While focussing on PFR/financial lines, she has also served as a general liability team leader within the wider casualty insurance field. Before her career in claims, Connor practised law for over five years in private practice, specialising in PFR/financial lines professional indemnity litigation.
Connor was admitted in the Supreme Court of Victoria and the High Court of Australia having obtained her Bachelor of Laws at Monash University in 2008.
Fern Doyle
Senior Claims Specialist, Professional & Financial Risks
T: +61 7 3235 8854
Fern Doyle
Senior Claims Specialist, Professional & Financial Risks
Department
Claims
Main Role
Management of a range of professional indemnity and financial lines claims across a wide variety of professions and industries.
Personal Profile
Fern is based in Brisbane and joined Liberty’s Professional and Financial Risks Claims Team in 2021. Prior to joining Liberty, she worked as a claims solicitor for a professional indemnity insurer and as a commercial litigation solicitor in private practice.
Fern holds degrees of Bachelor of Laws and Bachelor of Journalism and has been admitted to practice as a solicitor in Queensland. She also holds a Graduate Certificate in Emerging Technologies and Law, majoring in cyber risk and strategy.
Jane Hattwich
Senior Claims Specialist & Tech Lead, PFR
Department
Claims
Main Role
Jane is a Senior Claims Specialist and Financial Institutions Technical Lead.
Personal Profile
Jane joined Liberty in 2021 with over twenty years’ experience handling complex financial lines claims. Prior to joining Liberty, Jane spent ten years working in the Australian branch of a global insurer and, before that, ten years working in the London Market – initially handling claims for a large international broker, then working in the claims department of a large global insurer.
Jane holds a Bachelor of Arts degree (Modern Languages, French and German) and is a member of ANZIIF (Senior Associate, CIP). Jane is based in Melbourne.
Jonathan Lee
Senior Claims Specialist & Tech Lead, PFR
Department
Professional & Financial Risks Claims
Main Role
Jonathan manages a wide range of Professional Indemnity (PI) and Financial Lines claims across a variety of professions and industries.
Personal Profile
Jonathan has been working in the insurance industry and related fields for more than 20 years. In that time he has gained experience across the spectrum of liability claims with particular emphasis on financial lines claims including PI and Directors' & Officers' Liability (D&O) claims.
Prior to joining Liberty, Jonathan was employed as a solicitor in the insurance practice of a national Australian firm. He has also worked as a claims manager for a major general insurer and an independent claims manager.
Jonathan holds degrees of Bachelor of Economics and Bachelor of Laws and has been admitted to practice as a solicitor in Queensland. He is based in Brisbane.
Gemma Cooper
Claims Manager, PFR Australia
Department – Professional & Financial Risks Claims
Main role – Gemma is a claims manager based in the Liberty Perth office. Gemma shares in the management of the PFR claims team across Australia, ensuring the continued delivery of Liberty's unparalleled claims service whilst also managing a portfolio of claims across all professional and financial lines that touch a wide spectrum of industries.
Personal profile - Gemma joined Liberty in September 2023 with over ten years’ experience as an insurance lawyer with a primary focus on Directors & Officers liability and Professional Indemnity.
Gemma holds a Bachelor of Laws and Bachelor of Commerce degree and is a graduate of the Australian Institute of Company Directors.
Rebecca Short
Senior Claims Specialist & Tech Lead, PFR
Department
Professional & Financial Risks Claims
Main Role
Rebecca manages a wide range of Directors' and Officers' Liability claims with a focus on class actions, ASIC regulatory investigations and general civil litigation. She also handles a variety of Professional Indemnity and Financial Lines claims across a variety of professions and industries.
Personal Profile
Prior to joining Liberty in 2021, Rebecca was employed as a solicitor in the insurance practice of a national Australian law firm. Rebecca’s background involved practicing in dispute resolution and civil litigation, acting for insurers and advising in relation to professional negligence claims against a variety of professionals.
Rebecca holds a Bachelor of Laws and a Graduate Diploma in Legal Practice. She has been admitted as a solicitor in NSW since 2014 and holds a current practice certificate.
Jonathan O'Riordan
Claims Recovery Manager, Asia Pacific
Department
Claims
Main Role
Jon manages and is responsible for all Recovery claims for each line of business for the Asia Pacific region.
Personal Profile
Jon is a qualified lawyer who has practiced in New South Wales and Victoria and has over 25 years of insurance experience. He has advised on and handled many large and complex claims across numerous lines of business including Financial lines, Property, Casualty, Accident & Health, Crisis and Marine.
He joined Liberty in 2017 to establish a dedicated Recoveries Unit.
Prior to joining Liberty he worked for a number of international and Australian insurers and underwriters as a Claims Recovery specialist, General Counsel and Claims Manager. He has drafted policy wordings, advised on compliance issues and managed claims in all jurisdictions of Australia, New Zealand, Asia and various other parts of the world.
Thuy Vu
Assistant Vice President & Claims Manager, Retail & Outsourcing, Asia Pacific
T: +61 2 8047 3337
Thuy Vu
Assistant Vice President & Claims Manager, Retail & Outsourcing, Asia Pacific
Department
Claims
Main role
Thuy is Assistant Vice President & Claims Manager, Asia Pacific and leads the Retail and Outsourcing Claims team which is responsible for the oversight and management of our retail claims and outsourcing arrangements across multiple product lines.
Personal profile
Located in Liberty’s Sydney office, Thuy heads the Retail and Outsourcing Claims team, overseeing and managing retail claims and outsourcing agreements across multiple product lines. She joined Liberty in September 2016, working on claims management and outsourcing within the Accident & Health portfolio. With over 15 years of experience in claims management, Thuy specialises in outsourcing, retail claims, and claims operations.
Robyn Hassell
Claims Manager, Accident & Health
Department
Claims
Main role
Robyn is the Accident & Health Claim Manager for Australia, and oversees our outsourced claims service provider and emergency assistance throughout the claims process to ensure a seamless experience for our policyholders and brokers, while working closely alongside our underwriters.
Personal profile
Robyn joined Liberty in February 2019 and brought with her over 30 years of experience in the travel and accident and health claims industry, including working with third-party claim administrators in senior roles.
Robyn is passionate about claims and the A&H portfolios she manages, and she understands the process inside and out.
John Vu
Senior Claims Outsourcing Specialist
Department
Claims
Main role
As Liberty’s Claims Outsourcing Specialist, John collaborates with cross line departments and claims partners for the ongoing management and oversight of claims outsourcing arrangements.
Personal profile
John joined Liberty in November 2020 with over 9 years of experience in the insurance industry handling claims in both general and life insurance. He has worked across retail and wholesale life insurance as well as third party claims administration for accident and health, domestic property and strata, motor vehicle and income protection.
Angus Kench
Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
Angus Kench
Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific
Department
Claims
Main Role
Angus oversees the Casualty, Workers Compensation and Crisis Management claims teams across the Asia Pacific Region working closely with underwriters, claims professionals and risk engineers to ensure optimum outcomes.
Personal Profile
Angus has over 30 years of commercial experience including 19 years leading claims management, adjusting and investigation businesses. Prior to joining Liberty in 2015 Angus was General Manager of a large Australian loss adjusting business overseeing all professional claims staff across multi lines. Angus is highly regarded for his drive, attention to detail and client focussed approach.
His qualifications include Bachelor of Business, Executive Certificate in Insurance, ANZIIF (Fellow), CIP, FAIM.
Mandy Rees-Peach
Claims Manager, Workers Compensation
Department
Casualty
Main Role
As the Brisbane based Claims Manager for Workers' Compensation, Mandy manages the claims portfolio for Excess Workers' Compensation Reinsurance and Seafarers' lines of business.
Personal Profile
Mandy joined Liberty in 2021. With over 25 years of experience working with large self-insurers across both the corporate and industrial sectors in injury management, her expertise in legal and legislative compliance and strategic direction helps self-insurers with their injury management journey.
Carolyn Payne
Senior Claims Specialist, Workers Compensation
Department
Claims
Main Role
Carolyn is a Senior Claims Specialist based in Melbourne. She manages Excess Workers Compensation claims across Australia for a broad range of Reinsureds, and also manages Seafarers claims.
Personal Profile
Carolyn joined Liberty in 2022. She has over 17 years of national experience working with self-insurers and insureds across corporate and industrial sectors in claims management, consulting, return to work, wellbeing and injury management.
Carolyn holds a Bachelor of Arts, Professional Writing, Editing & Sociology degree. She also holds ANZIIF Tier 1 Insurance Broking qualifications.