Our substantial risk appetite, generous global capacity and exceptional staff with local expertise and authority give us the edge in finding solutions to complex insurance risks.
Our integrated claims service is built on a simple principle: we aim to deliver value by supporting clients at every stage of the relationship.
Our teams are wholly integrated to ensure that we provide value at all stages of the relationship
Clients work with empowered local experts who access world-class tools and services globally
As a company that does the right thing, we have a proven reputation for paying claims fairly and promptly
Our approach is personal. If you are an insurance broker and think your client may have a claim, we encourage you to call or email a claims specialist from the relevant product line.
We assign you a single point of contact– this helps us truly understand your clients and their business and makes claims resolution simpler and faster.
If you aren’t sure who to contact, simply send us an email at ClaimsAsiaPacific@libertyglobalgroup.com and we will help direct you to the most relevant person.
At Liberty Specialty Markets you’ll form relationships with a fully integrated team of underwriters, risk engineers and claims specialists.
We thrive on handling claims of all types – including large, complex losses – with the passion, significant local authority and market-leading experience needed to drive solutions that make a genuine difference.
Our integrated claims service aims to deliver value throughout our relationships.
To make that happen we work together as one integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest. We pay out valid claims fairly and dependably, accessing formidable global resources.
As a result, our clients can feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.
At Liberty Specialty Markets, we view claims differently. We are driven by what the client wants to see, and believe that our claims service adds value throughout a relationship, not only at the point of claim. That’s why we apply Claims+. Tailored value-add services at pre-placement, post-placement, and post-loss stages.
Every year we manage more than 13,000 claims. Here’s what some of our broker partners and clients had to say about our claims service:
Whether your claim is complex or straightforward, our goal is to resolve it as quickly as possible.
Liberty’s Fast Track is a service we have offered for eligible Commercial Property losses since 2016. Our Commercial Property team will triage your claim and if appropriate, work with you and your broker to resolve it as quickly and efficiently as possible.
Fast Track is another demonstration of our commitment to paying claims fairly and promptly – for Mutual Advantage.
At Liberty, we have a dedicated Recoveries team that specialises in handling subrogated recovery actions.
We know that it takes a focused approach with expertise in recoveries. Ranging from simple through to complex recoveries, our recovery manager works closely with our claims and underwriting teams to deliver mutual advantage.
We’re always looking out for our client’s best interests; we attempt to recover uninsured losses and insured excesses. Better recoveries lessen the impact to the insured’s claims profile and assists to keep premiums at manageable levels.
We are constantly awarded for our work in claims. Some recent achievements include:
Our Claims Specialists
With 10 years handling marine losses both as a surveyor and claims handler, I can confidently say it's our experience that sets us apart.
Our Claims Specialists
As a Property and Crisis Management Claims Examiner, I draw upon 30 years of local and international insurance and reinsurance experience to provide the highest level of service to our...
Our Claims Specialists
Living out our LSM Claims Value Proposition is an integral part of our everyday role and one that is done with pride.
Our Claims Specialists
With 15 years of claims experience, my role is to guide and support our clients in alliance with our Network of Service Providers.
Our Claims Specialists
It is only through listening to each stakeholder and working together as an industry that we will achieve great outcomes for our clients.
Our Claims Specialists
Behind every claim, a claim specialist serves as the orchestrator of resolution, we turn complexity into clarity by providing well-tailored strategies with unwavering expertise.
Our Claims Specialists
Ensuring every client receives the care they deserve, I strive to process their claims swiftly and accurately, restoring peace of mind.
Our Claims Specialists
Working together with clients to achieve the best possible outcome for all parties is both energising and deeply satisfying for me.
Our Claims Specialists
The most satisfying part of my role is working alongside our clients, helping them make excellent decisions and finding the best claims outcomes.
Our Claims Specialists
Helping clients through difficult times and understanding possible business impacts to clients is a key focus for me.
